Portal documents

Privacy policy

We explain what data is processed in the VCA Portal, for what purposes, how long it may be retained and what rights users have.

Privacy and data

See what data may be processed when you use the portal, the contact form and future access features.

VCA course

Data controller

The controller of personal data processed within the VCA Portal is the entity operating the VCA-ZHH Portal. For privacy-related matters, contact: info@zhhbv.nl.

This privacy policy applies to the information portal, the contact page, educational articles and future functions for selling access to the VCA course in Polish.

What data may we process?

The scope of data depends on how the portal is used. You do not need to provide personal data simply to read public articles.

Contact form

Your name, email address, subject and message content provided voluntarily through the form.

Email confirmation

The email address used to send an automatic confirmation that your message has been received.

Technical data

Basic server logs such as IP address, date, time, URL, browser information and technical error information.

Purchase of access

If access packages are offered for sale, data required to handle the order, payment, invoice, complaint and access may be processed.

Purposes and legal bases for processing

Data submitted through the contact form is processed to handle the message and provide a response. Technical data is processed to maintain the security, stability and proper operation of the website.

If a user purchases access to a course or package, data may be processed to perform the agreement, settle the payment, handle complaints and meet legal obligations.

Where processing is based on the user's consent, data may be processed within the scope of that consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

Access packages and user data

The portal may offer different access packages for educational materials, tests, revision, mock exams, company packages and access codes. Choosing a package does not in itself mean that the user's data will be made public.

When a package is purchased or activated, data required to handle the order, payment, invoice, complaint, contact, account access and code activation may be processed.

Individual packages

Last Minute, Standard, VCA Premium and other individual options shown on the purchase page.

Retake package

Access for people returning to study after not passing the exam, if such a package is available in the current offer.

Company packages

Company Start, Company Standard, Company Plus, Company Enterprise or an individual offer for larger companies.

Group revision

Revision packages for groups preparing for the VCA exam on a specified date.

Access codes

Packages of 10, 25, 50 or 100 VCA PL access codes, or an individual offer for a larger number of codes.

The package scope, price, access period, user limit, activation method and availability are shown on the offer or purchase page before payment is made.

Who may have access to the data?

Data may be entrusted to technical service providers required for the portal to operate, such as hosting, email services, website security systems, WordPress administration tools and, once sales are launched, a payment operator or invoicing system.

We do not sell users' personal data. Data is not used for a newsletter unless the user gives separate consent for this.

Cookies and technical logs

The website may use technical cookies required for WordPress operation, form security, remembering basic settings and the proper operation of portal functions.

Technical logs may be retained by the hosting provider to diagnose errors, secure the website and protect it against abuse.

How long do we retain data?

Contact messages are retained for the time needed to handle the enquiry and any subsequent correspondence. Technical data is retained for the period resulting from the hosting configuration and security needs.

Data related to purchases, settlements, complaints or accounting obligations may be retained for the period required by law.

User rights

Users may request access to their data, rectification, erasure, restriction of processing, data portability, object to processing and withdraw consent where processing is based on consent.

Users also have the right to lodge a complaint with the competent supervisory authority responsible for personal data protection.

For privacy-related matters, contact: info@zhhbv.nl.

Changes to this privacy policy

This privacy policy may be updated as the portal develops, including when payments, user accounts, new languages or additional features are introduced. The current version is published on this page.

Last updated: 12 May 2026.